5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but too often do not because of a lack of continuing quality management processes.
Safety guard businesses are unlike any vendor that a home supervisor usually hires. If you hire a painter, you are able to see whether they do their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it is crucial to implement a system of verification and quality management to make sure that problems connected with the deficiency of performing these tasks do not begin to happen.
In this guide we will talk five (5) easy steps to improving your security guard service and attaining what you picture as your ideal keyholding.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they could begin working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security provider and ask yourself does it look adequate.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. If not, why?
Another superb method to screen whether the guard is a good match for your house is to perform a short”interview” to get a feel for the guard and to explain your expectations. This first dialogue can tell you a lot on what to expect from that shield and it gives you an opportunity to ask a different shield if you feel that it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each shield to the company itself, in several circumstances the guard’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Website Specific Training”. Find out what your website specific training resembles:
• Can it happen at your property?
• How long is each officer educated?
• How long does the security firm double lender?
• How thoroughly are your post requests clarified?
Determine the response to each of these questions and be sure that they fit with what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your website special training to acquire an understanding of what goes into preparing a shield to operate at your property.
Guard supervision is among the more important factors of very good security guard support. When security businesses deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel that their job is not important and they begin to find themselves as not as a region of the security team. When guards do not feel as part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most successful are:
In case your guards must make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are in your property. These monitoring systems permit the security guard company to track the time and log the activity of these guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard provider provides a method of earning sure that each guard is secure and alert. Using guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to make sure that they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be confident that the adviser is not actually a security guard company. If so, your audit is sure to turn up problems with your existing security guard company.